Sferra, St. Geneve and Schlossberg Terms of Sale and Warranty

Bed Linens and Duvet Covers may not be returned, except for manufacturing defects.

Please inspect your order immediately upon receipt. If you have received an item with a defect please notify us immediately (within 7 days) and we will help you work with the manufacturer to resolve the issue as soon as possible. Bed linens that have been washed or used may not be returned. Damage caused by failure to follow the manufactures care instructions will not be accepted as a return.

Sferra bed linens and duvet covers will usually ship within 1 to 3 days. If an item is back ordered it may take 2 weeks or longer for your order to ship. We will always notify you if any delay is expected.

Schlossberg duvet covers and bed linens are "made to order" and take approximately 6-8 weeks to ship, directly to you (usually via UPS ground) from the manufacturer.

St. Geneve duvet covers and bed linens are "made to order" and take approximately 4 weeks to ship via UPS ground.

You will be notified when your order ships, along with tracking information.

St. Geneve and Schlossberg orders: Your credit card will be charged 50% (your card will be authorized for the full amount) at the time of your order with the balance due upon shipment. Your order may not be cancelled after 48 hours, or your deposit may be forfeited.

Sferra Bro's orders will be charged at the time your order ships.