Our Perfect Fill™ Service

For all down pillows and body pillows: Anytime within the 1st year of your purchase, we'll add or remove as much down as you'd like. No charge, except for shipping and the cost of down added. Any down that is removed will be returned to you in a cotton storage bag.

The process is simple. Just email or call us to let us know that you're sending your pillow(s) in. Include a note with your pillows, letting us know that the pillow is from you and how much down you'd like us to add or remove. We recommend using a shipping service that provides real time tracking, such as Fedex or UPS. Send your pillows to:

Plumeria Bay, Inc
Attn: Susan
9452 Hwy 105 South
Banner Elk, NC 28604

Down pillows can soften with use over time. Often however, humidity can be what's making your pillow softer. If you think this might be the case, just put your down pillow in the dryer, on medium heat, for 20 to 30 minutes (make sure that the pillow has room to move in the dryer and that the fabric is not overheating). This simple step will help "revive" a down pillow that has absorbed any moisture.

Our (cotton covered) goose down pillows are machine washable. It's a good idea to wash your down pillows once a year, or so. Please see our down pillow care page for more information.

Use a pillow protector (this is a zippered cover, almost like a "second skin") for your down pillow, and wash it weekly in hot water. This helps prevent body oils from being absorbed into your down pillow.

Please see our How To Choose a Down Pillow page for tips on selecting the correct firmness for you.