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Customer Service

Reviews of our Down Comforters & Down Pillows

Our customers are awesome! Thank you for taking the time to let us know how we're doing.

For a change of pace, here are some letters from customers when things didn't go quite as we would hope: Lessons Learned.


"I'm thrilled with my custom (Apres fabric with Plumeria down - ed) comforter. The quality is top-notch, so light-weight and warm! My husband is very happy with it too. If I ever needed another comforter, I wouldn't hesitate to order from from Plumeria Bay. Not that anyone ever asks me, but if they did I would definitely recommend your company!

"I love my pillow. My first one from you in 2009 (if I remember) was awesome and it's replacement is as wonderful if not better. So I consider your service and product to be an overwhelming success! I look forward to doing business with you in the future." Julie, Riverdale, NY

"Man, we are so thrilled with our pillows. I also loved the last ones we got about 10 years ago. And we are planning to order a comforter some time next week. Your product is fantastic and I recommend it to everyone. I'm very happy knowing that I am buying my bedding from good people." Tony, New York City

"I have now bought two comforters from Plumeria Bay and I am extremely happy with them. They are exactly as advertised, in that the down does not leak from the cover, and it stays precisely in the baffled boxes. I have had many problems in the past from other manufacturers regarding those two points.
Your comforters are expensive, but worth every penny because of the superior construction. May I say many thanks for your excellent product." Ann, Stow MA

"I am happy to report that the featherbed (Custom Cirrus for a private jet - ed) has indeed met our expections, and we are very happy with it. I would also like to compliment you on your overall service, keeping up with delivery changs and follow through's, most accomadating on all levels." Jacinta, Montecito, CA

"We are very pleased with our down comforter from Plumeria Bay. It was definitely a good choice." Elaine, West Orange, NJ

"My husband and I love our Cascadia comforter (Light warmth - ed)—perfect for those cool Colorado nights. Thank you for your wonderful service; we will surely be choosing Plumeria Bay next time we have the need." Elizabeth, Colorado Springs, CO

"I just received my Plumeria Bay pillow (Traditional Luxury, Medium - ed), and I wanted to tell you that it feels wonderful. Comparing it to my most expensive Pacific Coast Feather Co. down pillows, it is much more substantial and puffy. It’s easy to see the quality and how beautifully it is made." Joanie, Moose Pass, AK

"We are huge fans and have been repeat customers for at least 5 years." Kenny, Providence, RI

"We love the pillows. I first purchased pillows, sheets, and a down comforter from you in 2006. I tried many other pillows since then and have been unable to find something as satisfying. We will be purchasing sheets and a duvet cover from you in the near future." Eric, Upper Marlboro, MD

"I love my comforter. Thank you." Karen, Quartz Hill, CA

"The bottom line is we love our comforter. The custom filling (Traditional Luxury, custom dual warmth) was the perfect solution, and we really appreciate the guidance. You have, in fact, exceeded our expectations." Alan, Raleigh, NC

"I love it (custom size eiderdown duvet, ed)! Makes me feel like a kid again, with my very own blanky. The size is perfect, it works like a shapable pillow or just a security blanket. Linus in Peanuts should have been so lucky. I have a new grandson thinking of getting him one later. Thanks again." Tom, Seattle WA

"I’m on my sixth winter since purchasing my Traditional Queen comforter and thought I would drop a line to let you know how much am enjoying it.

Previously, I owned a department store comforter that was suppose to be down but I have wonder what kind of feathers were really in that thing. It was never particularly warm, the down was constantly shifting to the edges and it leaked feathers. Every time I changed sheets and had to re-fluff the comforter to get the feathers back to the middle. What a PITA. A definite case of you get what you pay for.

On the other hand, my Plumeria Bay comforter has been perfect. Toasty warm, the down never shifts and it has never leaked one feather. I never even need to fluff it up as the down never seems to get matted down. Just normally making the bed seems to keep in in tip top shape.

Since I live in Phoenix most people think there would be no need for down and although I rarely run my heat, the winter nights are quite cool. My house is typically in the mid to upper 50’s by morning during our cold snaps and around 60°F typically. With my comforter and a set of flannel sheets these temps are no problem. I’m toasty warm. What amazes me is when if I get out of bed I can come back in 20-30 minutes and the bed will still be comfy, hardly cooling off at all." Jim, Chandler, AZ

"The comforter (Traditional Luxury, ed) is great. Thank you for having recommended the light weight version – it is perfect. I appreciated you answering my questions and was impressed with the shipping arrangements and coordination of timely arrival before my departure.Thank you – it has been a good experience doing business with you." Hank, Fairfax, VA

"As soon as I laid my head on your pillow (Cascadia, Soft - ed), I knew I had found the only true replacement for my old, old, old goose down pillow! I have tried unsuccessfully to find a substitute for goose way! Have spent at least as many $$$$$$ on other pillows that I've donated to Easter Seals etc. when I couldn't even sleep a full night on them." Elizabeth, Eau Claire, WI

My sister generously bought me a duvet from a fancy, "luxury" store in London and yes, it was great. However, it only lasted 4 years instead of the 20 plus it was supposed to-according to the company. I tried to deal with it, but more and more feathers kept flying out of the seams until once while changing the cover, they all stuck to my skin and I looked like a chicken. That was the last straw. I got in touch with the company, but being overseas and I wouldn't exactly call it "great customer service," I ended up donating the flying feather duvet to a homeless shelter. That being said, I asked my mom who is "queen of the duvets"-for how much she loves hers, where to buy a fabulous duvet considering my sister said she would buy another one for my birthday coming up. Plumeria Bay-hands down-no pun intended. Steve was gracious, knowledgeable, kind and helpful regarding the sea of luxurious choices Plumeria Bay has to offer. I ended up with a Klodike Apres Queen which has been like sleeping in a fluffy cloud-really, a heavenly warmth, yet because of the light fabric, it doesn't feel heavy or hot. When I first received it, it didn't look quite as fluffy, but the feathers have taken on a life of their own and they are pure fluff! I love it!!!! I so look forward to going to bed and I highly recommend not only the Apres comfortors because of their "keep you warm, but keep you enough cool," they are light and sumptuous to boot!!! I could use it in Hawaii or Alaska and it would be the best present I ever got! I say keep the small "mom and pop" shops going. The corporations are difficult to deal with and often brush you off-or at least me...however, the care and quality you receive from the smaller scale companies are exceptional and really want to make their customers happy! Steve and Pumeria Bay sure do. Happy hunting for your new fabulous feather fluff!! It's hands down the best!!! Have a good night! N.O. Boston, MA.

I enjoy it (Silk Plumeria, Ultra Light, ed) very much, it has a luxurious feel, and the level of heat is perfect. Thank you very much." Linda, South Pasadena, CA

"We love the pillows. They are wonderful quality. When we received them we were saddened that the pillow covers had not arrived with the pillows though the paper insert listed them and we were billed. I was dreading the thought of having to call your customer service and try to explain this. I was sure they would not believe me; would insist they were in there and that I missed them and I would have to pay again for them to get the covers. To my satisfaction, none of those things happened. The gentleman who talked with me on the phone was courteous and apologized they were not included. I received them sometime later and all was great. This purchase exceeded my expectations. Very happy." Kristi - San Antonio, TX

"I love my pillow! My old Plumeria Bay pillow had worn out, and the new one has made a big difference! I have a neck and head condition, and discovered early on that I can't tolerate just any ordinary down pillow. After a long and painful period of trial and error, I discovered your pillows. This is my third one. (Traditional Luxury, Standard Size Medium, ed), I especially like how I can shape it exactly how I need my neck and head to be supported. My family makes fun of me because I travel everywhere with it, even overseas. It's an essential part of my life. Worth every penny! No more waking up with bad headaches.Thank you!" Cindy, Huntsville, AL

"I purchased this comforter (Traditional Luxury Light Warmth, ed) specifically for the sealed baffle box construction as I couldn't find a single comforter where the down would stay in place. This comforter keeps the down evenly distributed for an all around soft sleeping experience. I enjoy it very much and will come back if I need another. The shipping and communication was also excellent. I asked a question about my purchase and got a personal response within minutes, I was amazed. Thanks guys, keep it up!" Joey - Aust1n, TX

"We are totally satisfied with the Apres duvet comforter. It is everything you stated. You guys are first class." Steve - Calabasas, CA

"I can’t tell you how nervous I was to plunk down close to two grand on bedding that I didn’t see in person, and from a company that I never heard of. Thankfully, the duvet exceeds my expectations, which is hard to do with me. The duvet is luxurious. It’s rare that I find the motto, “you get what you pay for” true today, but with this duvet, I certainly got what I paid for." Gloria - Washington, DC

"We have been delighted with both. (Eiderdown duvet & The Plumeria pillow, ed) I hope your business prospers. You produce one of the few luxury products costly due to intrinsic merit as opposed to ephemeral style." Peter - Palo Alto, CA

"Everything from start to finish went very well and actually exceeded our expectations. The Silk fabric was of a higher quality than we expected--it really is so beautiful my wife didn't want to put it inside a Duvet cover! It's been a long time since I've felt true 100% down filling, but you can really tell just by the feel. The Duvet is very warm for the weight and we're both happy we went with the dual-warmth option. Because of it's quality, I'm fairly certain this Duvet (Silk Plumeria) will be the last one we'll need for a very long time." Gary - Gig Harbor, WA

"Do you know how nervous I was ordering this down pillow? In all my 80 some years the most I ever allowed myself to spend for a down pillow was $120 dollars...tops. I have major neck and back pain at night and was looking for relief in a better pillow. Well, I FOUND IT!!! My Plumeria Bay pillow is the most wonderful pillow ever! It is all you claim it to be and much, much more. Not only is this pillow THE BEST but your service is fabulous in every way. Very fast delivery, clean and neat packaging. The pillow even came in its own (well made) cotton storage bag! Pure luxury. I will never give up my super-wonderful Plumeria Bay pillow. Thank you, thank you so very much." Ellen - Shelton, WA

"The ordering was wonderful, personable as I had some specific questions, great guidance and advice and suggestions.

The down is exquisite and so much better than all other down I have ordered in the past.

In a heartbeat, I would and will order again !!!!

Thank you for being there for us as a consumer of fine bedding." Nancy - Houston, TX

"I think my new pillow is superb: a really good extra soft is so hard to find, and I love the fluffy down you use, real old-world quality." Jeff - Malvern, PA

"All I can say is "we love it!!!" (Traditional Luxury Winter Warmth comforter, ed) We were skeptical about spending so much money for a comforter but have absolutely no complaints. It's light as air, well-made, and a sheet and the comforter is all we need for our California winter. I would definitely recommend it to my friends!! San Jose, CA

"We upgraded to the Apres and love it!!!! I look forward to getting in bed with it every night :). Even the bag it goes in is lovely. You are a class act!" Elisa, Evanston, IL

"We just finished installing the (name witheld) reidence last week, The silk comforters are AMAZING! wow! They are wonderful, I don’t think we can ever specify anything else!" Eva - Beverly Hills, CA

"After an exhaustive search trying to find an extremely well constructed Goose Down Comforter that met all of our required standards, we found Plumeria Bay. The quality and attention to detail that was involved in the making of the comforter has made it a really good investment and a unbelievable joy to sleep under every night." Nick - Raleigh, NC

"Great customer service and an amazing product. We will be return customers." Jess & Bill - New Port Richey, FL

"I tell anyone who is looking for a comforter to check out your website. Thanks again--and I'm looking forward to doing more business with you." Alice - Willits, CA

"Outstanding quality and service. We have ordered 2 comforters and they are fantastic. Top that with exceptional service, delivery, web site detailed description of products and care, and a CEO who actually answers the phone to take your order. It doesn't get better than this" - Helena - Venice, CA

"My husband is sleeping with one of your soft pillows and he absolutely loves it. I am also very happy with the extra soft pillow I purchased. The quality of Plumeria Bay goose down pillows exceeded my expectations. I considered several other down pillow companies before making the decision to purchase from Plumeria Bay. I am happy I did." Judy - Redwood City, CA

"I received duvet and featherbed exactly on date promised. Both exceeded my expectations in every way. Quality of materials, construction, loft and softness. I will never purchase bedding products from any other source. I will highly recommend Plumeria products to everyone I know. Thanks again." Michael -Kernville CA.

"I love that featherbed. (Cirrus) Never saw anything like it. Amazing. Thank you." Selina - New York City

"My wife liked your products so much we just ordered a couple more items." Scott - Peoria, AZ

"The pillows are wonderful! They are just perfect. Soft with just the right amount of support. The down is great. You can't feel any of the prickly ends of the feathers, just the softness. You'd be surprised how hard it is to find a good European square pillow in the U.S.! I was so happy to find your company. My mother is Scandinavian so we always had European Square pillows, but when mine finally tore I didn't know what to do short of going to Denmark! Luckily, I found Plumeria Bay. Thanks so much, take care." Nina - Brooklyn, NY

"The regular Plumeria king I received fits perfectly in our Frete duvet and is the perfect warmth. It is of the superior quality I hoped for (without upgrading the ultra-luxurious eiderdown). I had looked at other hight-end duvets and found things I didn't like: batiste fabric that was crunchy/noisey or odd smells or not more than 90% down on the label or lower loft rating. Your construction has even distribution of fluffy down with quality materials.

The next time I need a duvet, I will happily purchase from Plumeria. If I'm lucky, I'll be buying an eiderdown!

Thank you for providing a lovely, high-quality product." Beverly - Ojai, CA

"The comforters are exactly as advertised, and arrived promptly -- I would definitely recommend your company. Thank you so much!" Leslie - Wilmington, DE

"I love them they are fantastic, best pillows I have ever purchased. They will last years also I deeply appreciate the fabulous cases they came with!" Lisa - Anderson, CA

"When we opened the door to our new apartment in NYC, there were all kinds of boxes with deliveries of various things but the first thing I did was run to the Plumeria Bay box and scream "Yay, My pillow's here!" For the first time in this apartment, I had a comfortable night's sleep. Totally worth the wait and the insane expense. Once you sleep on Plumeria Bay, nothing else is comfortable. Thank you so much." Fran - New York City

"The comforter and the fabric is truly fabulous. (The Plumeria™ Winter warmth & Sferra Giza 45 Percal duvet cover) It is light, and has coolness and warmth at the same time. It feels so nice. My wife loves it. Our daughter sneaks in to our bed. Our cat, she always knows the best spot in our house, decided to sleep on it during the day time. Thank you." Kida - Palo Alto, CA

"Love it all. (Eiderdown duvet & Sferra Giza 45 duvet cover) It is the best!!!" Laura - Saratoga, WY

"It is a wonderful pillow (Traditional Luxury - ed), probably the best I have ever slept on. Thank you so much. You have made a lifetime customer!" Leslie - Carlsbad, CA

"Everyone who comes to our home covets our sheets and I give them your web link. You are a pleasure to work with and I appreciate the high standard you hold yourself and your company to. I have bought all my bedding from you for about 10 years now and have never been disappointed." Uta - Los Angeles, CA

"We’ve only had the comforter for a couple of days, but I have to tell you that we are IMPRESSED!" James - Fairbanks, Alaska

"The comforter is absolutely beautiful!!!!!!!!!!!!!!!! Thank you." Karen - Aspen, CO

"Plumeria Bay is everything they say they are, and all that the positive testimonials would lead one to believe. The company actually listens and responds in a meaningful way even when, as in my case, its not necessarily to their advantage to do so. I am pleased with the quality of the two duvets I purchased, as well as the excellent service I received. I would definitely purchase again." Tom - Caledonia, Michigan

"Thanks for the great pillow..I am in Afghanistan working on a construction contract for the last 2 years and my work takes me all over the is sure alot nicer with my down pillow." Tom - Camp Phoenix, Afghanistan

"We just recieved our 800 fill White Goose Down Comforter. Wow! From the moment I opened the box I knew I made the right decision to purchase from Plumeria Bay. The storage bag was very nice and the catalog was beautiful but the greatest satisfaction came from seeing and using the comforter. The loft of the comforter was like nothing I have seen and yet it was weightless! I felt like I was sleeping in a cloud! Your customer service was excellent. The gentleman I spoke with was very knowledgable about the products. Thank you so much for running a top notch company and providing the very best in down bedding." Gerry - Ashburn, VA

"Customer Recommendation: I live in Charlotte, NC and I agonized over this decision because I am cold-natured and my husband is hot-natured. We keep the house temp. at 66 in the winter and 76 in the summer. I bought my 1st comforter from Plumeria 4 years ago and I just purchased my 2nd Traditional Luxury Down Comforter for a guest room. It is PERFECT for this area. We are both VERY comfortable in the winter and summer!" Erin - Charlotte, NC

"Hello again, I love my comforter! Regards from Brooklyn, NY" Sara

"Great product. Bought one of your Luxury down comforters for my daughter last year and couldn't have been more pleased. Thought I would try another company this year when shopping for my other daughter. The competitor's product, while advertised as the same fill and quality, was half the volume of your product. Returned it the next day and ordered your product. It arrived today. Same great quality." Grant - Neenah, WI

"You should know that everyone I have told about your shop has been really happy with what they bought." Uta - Los Angeles, CA

"I just wanted to let you know that our beautiful new duvet cover arrived a few days ago, during a rather warm patch. So we didn't get the comforter set put together and on the bed until last night... when we had a 20-degree drop in temperature. It was heavenly!!! The gorgeous claret color cover is stunning, the cover fabric is lush, and the comforter is everything we were hoping for. Thanks for giving us the opportunity to have such a wonderful new luxury in our lives!" Martha - Santa Fe, NM

"Our silk-covered Eiderdown comforter exceeded our lofty expectations. Warm, light as a feather, so to speak, and breathes well enough to be comfortable also on warm nights. Expensive? Yes. Worth it? Absolutely. My wife was deeply skeptical about spending that much for a down comforter, when we could easily have spent 1/10th as much (or less). But, after one night, she was already raving about it. I do absolutely love it!!!" Rob - Pasadena, CA

"I selected your items expecting above average quality and workmanship. I have not been disappointed! I sincerely appreciate the great attention to detail and your excellent customer support. I could not be happier." Mitchell - Staten Island, NY

" The comforter is heaven, well worth the shipping and VAT costs. I wouldn't choose any other! My mother loves her Plumeria comforter, she's not been ill all winter. Each winter she suffers a month long struggle with pneumonia, but this winter, not a sniffle. I couldn't be happier! Thank you for everything!" Susan - Across The Pond

"The Apres Tencel is outstanding. Thanks for your help in making my selection." Chris - Fort Worth, TX

"This was a great investment. I can't believe how much better we both sleep. Thanks." Curt - Riverside, CA

"The comforter arrived just when you said it would and it is a gross understatement to say that we love it. It far exceeded our expectations for the price so all we can say is thank you for such a tremendous product. You are always a little apprehensive about buying things on the Internet (sight unseen), but your website and product descriptions just felt right to me and that's after several days of searching for down comforters from here to Hungary. After receiving the comforter, I had no reason to be uneasy about the purchase. It was a real pleasure. In the spring I will order the lighter weight version for summer. I also plan to add one to the bed in the guest bedroom. This might be a mistake since visitors will not want to leave, but I'll chance it. Thanks again for such a great product." Frank - Surprise, AZ

"My grandmother, who is soon to be 97 years old and knows a good down pillow, simply loves her Plumeria Bay pillows." Cathy - Scottsdale, AZ & St. Petersburg, FL

"Thank you for your wonderful products, I am so delighted with my pillows. Many thanks for your exceptional service and I will be buying more lovely down products from you soon." Tess - Brooklyn, NY

"Over the years we have ordered from various companies, and the quality of Plumeria Bay is superior." Marion - Ventura, CA

"We love our new comforter. I wish you could see the smile on my husbands face when he smooshes into it." Ilana - Los Altos, CA

"I have received the comforter and it is Perfect!! The size is great. Thanks for all your help" DeLou, Grand Prarie, TX

"We have slept under the eiderdown duvet for two nights now and IT IS A DREAM!!!! We love it. I just can't say enough good things about your duvet. I am so happy. Thanks again for such a lovely addition to our lives." Maylan, Telluride CO

"We love our new pillows and will not only think of you for our next bedding purchase, but will refer everyone we know to you!" Lisa - Chicago, IL

"Great product. Super soft (Apres - ed) as promised. Best of all, happy wife. Who would've thought." William - Cranford, NJ

"I absolutely love the down comforter I ordered from Plumeria Bay and I would not buy one from anywhere else! It is absolutely beautiful!!! I will continue to get any comforters from your company and I will tell other people how awesome your comforters are. Thank you very much. I could not be more pleased!!!! Nancy - Paradise, MI

"Wow; better than a cloud. First thing in the morning my grand kids came in and I said "Get under the covers with Gram" and my darling 4 year old granddaughter said "It is so comfy cozy grandma." Love it. Thank you." DS - San Diego, CA

"Just wanted to say thanks again. It (Silk Ultra Light Eiderdown Comforter - ed) is really just perfect." Tom - San Francisco, CA

"We love the down comforter. We have tried many and not a single one compares to this one for its size, lightness and warmth. You said we would be pleased. You were right. We have already recommended you to a number of our friends." Anthony - Pittsburg, PA

"Thank you soooo much. This comforter is the warmest, most comfortable sleep I have ever had!!" Tim - Tubac, AZ

"The featherbed is fabulous. I was looking for a featherbed more luxurious than what most stores/web sites sell. You sell a very high-quality product that lives up to its description on the web site." Beth - Broomfield, CO

"The comforter (Apres) I ordered is absolutely the most luxurious bedding we have ever had. Both my husband and I are more than satisfied with our on line shopping experience (the site was very informative and so easy to use) and above all with the quality of the comforter. Although the bedding was expensive it was worth every penny. It's like sleeping in a silken cloud." ES

"Steve, we are thrilled with our new comforter. We replaced a high-end (true baffle) department store down comforter with your light-weight comforter. What a difference! No more lumps. Practically weightless. Perfect warmth for those of us who keep our rooms at 65-68° (cool, but not arctic). We have actually noticed an improvement in our sleep. Not to mention the absolutely wonderful service we received from beginning to end. I did extensive research -- including the numerous questions you answered -- and this was definitely the best bang-for-the-buck. Thank you for a wonderful shopping experience." Amy - Fort Collins, CO

"We love the featherbed. This morning after our first night's sleep on the featherbed my husband said it was the best night's sleep he's had in a long time and he wants me to order one for our home in Cincinnati. You have a wonderful product." Sue - Cincinnati, OH

"Steve - We are absolutely delighted with our purchase. You have a great product and a great operation. We spent weeks looking for a comforter to fit our duvet cover and it wasn't until I stumbled upon your web site that we found our solution. It fit perfect; to the inch! Outstanding product and shopping experience! Worth every penny. You have a lifetime customer! We're telling all our friends and family about your business. Thanks!" Bob & Erin, Redmond, WA

"We are very happy with the comforter. I'm glad I got the (Apres Tencel) and the winter weight" Mark - Oakland, CA

"Dear Steve: I ordered a pillow to try a few weeks ago. Wanted you to know I LOVE it and I've ordered the other two. I've been looking for the right down pillow for years and this is it! Thank you - my neck thanks you, too :-) Thanks." SP

"My purchase was for my Mother and Father for Christmas and they were thrilled with the down blanket .........Thanks again." Debra - Milford, OH & Bradenton, FL

"It is lovely (eiderdown comforter - ed.) and was certainly worth waiting for." Mary - Arlington, VA

"The comforter is absolutely perfect in every way!" Lucinda - Winchester, KY

"Great Comforter!!'s so fluffy and warm!!! I'm really happy with it-thanks for all of your help. I think I'll be buying another one for summer" Cristina - San Francisco, CA

"love it..." (eiderdown comforter - ed) Tad - Santa Barbara, CA

"Your customer service is the best and much appreciated!" Claudia - Medford, OR

"I am thrilled with the quality, warmth and light weight of the down comforter." Renee - Philadelphia, PA

"The comforter is magnificent -- I love that new fabric (Apres Tencel -ed), I was hesitant at first (not to get cotton) but I'm so glad I tried something different. Great product at a very competitive price! Thanks." Jon - New York, NY

"The comforters are truly wonderful! I was hoping they would be as good as they sounded: and they are!" Michelle - Pittsburg, PA

"My comforter arrived and it is indeed fabulous. Your products are so superior to anything out there!" Bette-Lynn Edgewater, MD

"I have received my comforter and it is beautiful. You're the best. I want to thank you for a quality product and such a phenomenal company." Rene - New Brunswick, NJ

"Hi Steve, It is wonderful when you receive something that exceeds your expectations; this is quite an accomplishment with me because my expectations are always very high. But you've managed to do it. The comforter (Traditional Luxury - ed.) is the height of luxury; the quality of the workmanship is unsurpassed. What a pleasure it was to open the box to reveal the beauty inside. Of course, the custom xlong featherbeds and covers are of the same high quality. We are looking forward to sinking into their depths and getting a good restful sleep. THANKS AGAIN FOR SUCH WONDERFUL WORKMANSHIP! I am a customer for life." Janice - Chagrin Falls, OH

"Your comforter (Natural Silk - ed) is everything I expected and I have urged my mother to order one." Priscilla - Palo Alto, CA

"Steve - The eiderdown is wonderful!" Barbara - Philadelphia, PA

"Dear Steve, Our greatest fear when dealing with on-line businesses has always been "What if something goes wrong?", but you have outdone even the best catalogue or 'brick & mortar' companies we've ever dealt with (dare I say even LL Bean!). Thanks for everything." Eric - North Kingstown, RI

"Dear Steve, We LOVE our comforter! I would definitely order any bedding from your company again. Thank you for your great service. Sincerely" Ann - Birmingham, AL

"We are extremely happy with the Plumeria Bay Eiderdown Comforter. It is wonderfully warm and very well made. Thank you very much." Anna - Washington, DC

"Hi Steve - thanks for the quick shipping, and I do love the comforter (Natural Silk Comforter - ed). It's incredibly warm, silky and beautiful. Regards" Sabrina - Cos Cob, CT

"They are wonderful. (Traditional Luxury Down Comforter and Down Pillows - ed) I will be a returning customer. Take care." Lindsey - San Francisco, CA

"Hi Steve, We absolutely love our comforter. It is certainly living up to our expectations and more. I think we will definitely save money on our heating bill this year! Thanks for everything. You made this experience very pleasant and worry free. It has truly been a pleasure dealing with you and your company. Sincerely" Eric - Eliot, ME

"It's great. We love it. Thank you very much!" MB

"We love the comforter (Traditional Luxury - ed) and pillows! I love how incredibly full it is! The pillows are also just the right amount of firmness. Everything is exactly what you said it would be. Thanks again..." RH

"These pillows are wonderful! I gave my husband two for Christmas and have been envious of them since. Now I have my own and I'm thrilled. Thanks!" JJ

"It's Fabulous!" (Mulberry Comforter) SS

"'s WONDERFUL! (Featherbed) ..Thanks for the great product and customer service." MG

"The pillow (silk covered down pillow) arrived yesterday and we're very pleased... You really exceeded our expectations... you're really a class act. Thanks again for all your help and going the extra mile." JL


"...I LOVE them! The (Mulberry) silk comforter is simply divine... and the down pillows are just what my bed needed. I'm very happy with everything." AD

"We love the comforter. It is so nice and lightweight." TD

"You guys are the best, the service and the product quality were superb. Thanks again." CW

"Of all the Internet sites that I could have ordered a pillow from, I am glad that I ordered from your site. Not only is the pillow high quality in construction and materials, you have given me excellent service... You have made a client of me." JE

"I am absolutely happy with the comforter (Traditional Luxury - ed). Most of my purchases don't involve the bedroom but if they should I will look to Plumeria Bay first. Sincerely." MA

"The pillow was for my husband, who has been complaining for the longest time that "our pillows suck!" I had spent a fortune in the past trying to get "a right one" without any success. I am happy to report that he is VERY happy with your pillow." Y

"The comforter (silk covered down) is wonderful - I love it!" BS

"Absolutely superb." RB (a custom comforter, to customer specifications)


Thanks again to everyone for taking the time to write and tell us about your experience with our products and service. It is always deeply appreciated.



“I'm not usually one to gush over a product, but...”
“ is a gross understatement to say that we love it.”
“The comforter is absolutely perfect in every way!”
"...a very high-quality product that lives up to its description..."
“The featherbed is fabulous.”
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