Plumeria Bay® Satisfaction Guarantee & Terms of Sale
Our down comforters, pillows and featherbeds are hand made to order. We do our best to ship your item(s) within 1 to 2 weeks, unless otherwise noted. We will always let you know if your order is not expected to ship within the estimated time frame.
If you are not completely satisfied with the quality of materials and craftsmanship of your Plumeria Bay® comforter or pillow, simply return it in its original unused condition, within 30 days from the date of receipt, and we will issue a full refund, or if you prefer, a store credit, promptly upon our receipt and inspection.
This is in addition to our warranty (20 years for down comforters & 5 years for down pillows) against defects in materials and/or workmanship.
These Items May Not Be Returned:
- All Bed Linens & Blankets
- Custom Size and/or Custom Filled Comforters & Pillows.
- Eiderdown Comforters & Pillows
The above items are covered under our warranty for defects in materials and workmanship.
Should you find it necessary to return your item for a refund, exchange or warranty service please call us @ 1-877-722-9266 or email us. We'll give you shipping instructions and a RA (Return Authorization) number for your return.
If you are returning or exchanging an item due to our error or a defect in materials or workmanship within the 30 day return period, we will arrange to have the item shipped back to us at our expense and we will promptly exchange the item, or issue a full refund or, if you prefer, a store credit.
Featherbeds: If a Featherbed is returned, the refund will be less our original cost to ship, plus a 10% handling charge due to their size and our cost to handle, in addition to any fees charged if our inspection determines that the featherbed has been used.
If a returned bedding item has been used, we are required by law to destroy it. You may be charged a fee of up to 60% of the purchase price, plus shipping, if you return a non-defective item that has been used. Signs of use shall include, but are not limited to: Obvious soiling, human or pet hairs or other fibers clinging to the fabric, odors from perfumes, etc.
Returned orders that were shipped via Expedited Service, and International Orders, will be refunded less our cost to ship.
Please note: When placing your order with Plumeria Bay®, you will be asked to acknowledge that you've read, and agree to, our Terms of Sale. That's what this is.