A snow covered winter landscape
 

 

Satisfaction Guarantee

Satisfaction Guarantee

Plumeria Bay® Satisfaction Guarantee

All Plumeria Bay® goose down comforters, goose down pillows and silk comforters come with a 30 Day Satisfaction Guarantee in addition to our warranty against defects in materials and/or workmanship.

If you are not completely satisfied with your purchase of any of the above items, for any reason, simply return it in its original unused condition, within 30 days from the date of receipt, and we will issue a full refund promptly upon our receipt and inspection.

Should you find it necessary to return your item for a refund, exchange or warranty service please call us @ 1-877-722-9266 or email us. We'll give you shipping instructions and a RA (Return Authorization) number for your return.

If you are returning or exchanging an item due to our error or a defect in materials or workmanship within the 30 day return period, we will arrange to have the item shipped back to us at our expense and we will promptly exchange the item, or issue a full refund or, if you prefer, a store credit.

Featherbeds: If a Featherbed is returned, the refund will be less our original cost to ship, plus a 10% handling charge due to their size and our cost to handle, in addition to any fees charged if our inspection determines that the featherbed has been used.

If a returned bedding item has been used, we are required by law to destroy it. You may be charged a fee of up to 60% of the purchase price, plus shipping, if you return a non-defective item that has been used. Signs of use shall include, but are not limited to: Obvious soiling, human or pet hairs or other fibers clinging to the fabric, odors from perfumes, etc.

Returned orders that were shipped via Expedited Service, and International Orders, will be refunded less our cost to ship.

These Items May Not Be Returned: Eiderdown Comforters & Pillows, Custom Comforters & Pillows and St. Dormier protectors. However, they are covered under our warranty for defects in materials and workmanship. Blankets & bed linens from Brahms Mount, Sferra, Schlossberg & St. Geneve may not be returned.

Please see our warranty for complete information.