a cozy fluffy snow covered landscape

Shipping Information

Cascade Made™ Down Comforter and Pillows:  We strive to have your Cascade Made™ comforters and pillows made and shipped within 2 to 5 business days.  It may take a bit longer if we are very busy. 

 

Canadian Made down comforters, eiderdown comforters, pillows & featherbeds:  We do our best to ship your item(s) within 1 to 2 weeks, unless otherwise noted. 

 

We will always let you know if your order is not expected to ship within the estimated time frame.

 

Bed linens and blankets from Sferra usually ship within a day or two.   Bed linens from St. Geneve & Schlossberg are made to order and usually take about 4 to 6 weeks to ship.

Most orders ship from our location in NW Washington State; this means 1 to 3 business days shipping time for many locations on the West Coast, and about 4 to 5 business days to the Mid-West and East Coast, once shipped.  If you wish to upgrade your shipping method to 3 day, 2nd day or Overnight, we are happy to do so. Please contact us and we will quote you a cost.

 

If you live in Alaska, Hawaii, or outside the continental United States (Canada, Europe, etc.), please contact us for a shipping quote, or place your order and we will contact you with a shipping quote and will process your order only upon your approval.

 

In the military? All orders with an FPO/APO address are shipped (free) via USPS Priority Mail. Very large items such as Featherbeds (queen size and larger) may be subject to a shipping surcharge due to USPS package size restrictions.

 

When your order ships we will let you know, along with the tracking information, via email.

 

Returned orders that were shipped via Expedited Service, and International Orders, will be refunded less our cost to ship.

 

Any Customs or Duty fees due on items shipped outside of the US are the customer's responsibility.

 

If we can be of any assistance at all, or if you have any questions regarding the shipping time or availability for a particular item, please email us or call 1-877-722-9266 Monday through Friday 8am to 4 pm Pacific Standard Time.

 

“...it is a gross understatement to say that we love it.”
“Great customer service and an amazing product. We will be return customers.”
“It doesn't get better than this”
“....a very high-quality product that lives up to its description...”
“The featherbed is fabulous.”
“The comforter is absolutely perfect in every way!”
“In a heartbeat, I would and will order again !!!!”
“Expensive? Yes. Worth it? Absolutely.”
“My grandmother... simply loves her Plumeria Bay pillows.”
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