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Shipping Information

Cascade Made™ Down Comforter and Pillows:  We strive to have your Cascade Made™ comforters and pillows made and shipped within 2 to 5 business days.


Orders for Cascade Made™ down comforters & pillows placed after the 13th through 12 Noon on Wednesday, Dec. 19th, may require Expedited Shipping (3 Day, 2nd Day or Next Day Air) to assure delivery before Christmas.  Please contact us for an expedited shipping quote.  Orders placed after 12 Noon on Wednesday, Dec 19th cannot be guaranteed to arrive by Christmas.


Canadian Made down comforters, eiderdown comforters, pillows & featherbeds:  We do our best to ship your item(s) within 1 to 2 weeks, unless otherwise noted.   To assure delivery before Christmas, please order by Friday, Dec. 7th.


We will always let you know if your order is not expected to ship within the estimated time frame.


Please Note:  Our Production Department (the wonderful people in the U.S. and Canada that make your comforters, pillows & featherbeds) will be home with family for the Holidays, beginning Monday December 24th.  We will be back to work on Wednesday, January 2nd.


Orders for down comforters, pillows and featherbeds placed after Thursday December 20th (Monday, December 17th for Canadian Made items) will take a bit longer than usual to ship.  We thank you for your support and patience and wish you all the warmest of holidays, a Merry Christmas & Happy Hanukkah and the very best New Year ever! 


Bed linens and blankets from Sferra usually ship within a day or two.   Bed linens from St. Geneve & Schlossberg are made to order and usually take about 4 to 6 weeks to ship.


Most orders ship from our location in NW Washington State; this means 1 to 3 business days shipping time for many locations on the West Coast, and about 4 to 5 business days to the Mid-West and East Coast, once shipped.  If you wish to upgrade your shipping method to 3 day, 2nd day or Overnight, we are happy to do so. Please contact us and we will quote you a cost.


If you live in Alaska, Hawaii, or outside the continental United States (Canada, Europe, etc.), please contact us for a shipping quote, or place your order and we will contact you with a shipping quote and will process your order only upon your approval.


In the military? All orders with an FPO/APO address are shipped (free) via USPS Priority Mail. Very large items such as Featherbeds (queen size and larger) may be subject to a shipping surcharge due to USPS package size restrictions.


When your order ships we will let you know, along with the tracking information, via email.


Returned orders that were shipped via Expedited Service, and International Orders, will be refunded less our cost to ship.


Any Customs or Duty fees due on items shipped outside of the US are the customer's responsibility.


If we can be of any assistance at all, or if you have any questions regarding the shipping time or availability for a particular item, please email us or call 1-877-722-9266 Monday through Friday 8am to 4 pm Pacific Standard Time.


“Great customer service and an amazing product. We will be return customers.”
“....a very high-quality product that lives up to its description...”
“The featherbed is fabulous.”
“...it is a gross understatement to say that we love it.”
“I'm not usually one to gush over a product, but...”
“The comforter is absolutely perfect in every way!”
“My grandmother... simply loves her Plumeria Bay pillows.”
“Expensive? Yes. Worth it? Absolutely.”
“It doesn't get better than this”
“In a heartbeat, I would and will order again !!!!”
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