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Toll-Free 877-722-9266, M-F, 8AM-4PM PST
Toll-Free 877-722-9266, M-F, 8AM-4PM PST
Customer Service
image of the Plumeria Bay cabin

About Plumeria Bay®

Plumeria Bay® is a small family owned company, founded in 2002. With decades of experience in the Hospitality industry and the Fine Bedding business, we are pleased to provide some of the finest quality goose down & eiderdown comforters, pillows & featherbeds available anywhere, at any price, complimented by a selection of the finest in bed linens.

 

Our down bedding is made for us, to our specifications, by one of the oldest and most respected manufacturers of fine down bedding in Canada, just across the border from us in Richmond B.C.  Our partnership allows us access to the very best quality Goose Down & Eiderdown, not to mention some of the finest craftsmanship in North America.  Our down bedding is only available on-line at plumeriabay.com, we do not sell to other stores. 

 

In The Neighborhood?

We are located "Birdsview", a small community tucked away on the Skagit River in the foothills of the Cascade mountains in Washington State, not far South of the Canadian border.

 

We keep samples of our comforters in each warmth level and pillows in every firmness level on hand for you to touch and feel before making a decision to purchase.  If you would like to stop by, we ask that you give us a call @ 1-877-722-9266 or email us to schedule a time to visit so that we can make sure there is someone here to help you.  Our hours of business are Monday through Friday, 8am to 4pm Pacific Standard Time. 

 

Plumeria Bay® Customer Service

Do you have a question about our products? We've tested practically every item that we offer and use our pillows and comforters everyday. It's great to have a job where napping "product testing" is part of the job description. :). If you call or email you'll be speaking with someone that knows, and has likely used the product(s) you have a question about.

 

We know that our continued success depends upon your complete satisfaction with our products, and with the service you receive before and after the sale. We are honored by what our customers say and will always do our best to continue to earn your business and trust.

 

What to expect when you make a purchase from Plumeria Bay®: You should receive your order confirmation by email shortly after your order is placed. When your order ships we'll send an email with the tracking information.

 

Speaking of emails: We hate "spam" and the sometimes overwhelming volume of marketing emails that we personally receive. So. We will never give or sell your email address to anyone, ever. We do think it is important to reach out to you though, to make sure that you are satisfied with our products and customer service.  To that end, we will reach out to you a couple of months after you've received your order just to make sure that all is well.  Please be assured though that you will not be bombarded with spam from us.

 

We depend on our product quality and customer service, along with good old fashion "word of mouth" referrals from satisfied customers to do our marketing. So, please don't hesitate to share Plumeria Bay® with everyone that you know and love!

 

Have a question? Need assistance? Please don't hesitate to email us anytime, or call us toll free @ 877 722-9266, Monday through Friday, 8am to 4pm Pacific Standard Time.

 

Thank you for the opportunity to be of service.

 

Sincerely;

 

Steve Clay, President & Founder
Plumeria Bay®

 

 

“...it is a gross understatement to say that we love it.”
“Great customer service and an amazing product. We will be return customers.”
“My grandmother... simply loves her Plumeria Bay pillows.”
“The featherbed is fabulous.”
“It doesn't get better than this”
“....a very high-quality product that lives up to its description...”
“The comforter is absolutely perfect in every way!”
“I'm not usually one to gush over a product, but...”
“Expensive? Yes. Worth it? Absolutely.”
“In a heartbeat, I would and will order again !!!!”
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