Plumeria Bay® Warranty
In addition to our 30 Day Satisfaction Guarantee:
Plumeria Bay® Down Comforters are guaranteed to
be free from defects in workmanship and materials (this includes down shifting or leaking) for a period of Twenty (20)
years from the date of purchase. Plumeria Bay® Down Comforters are guaranteed to be Hypoallergenic for a period of Five (5) years from the date of purchase.
Plumeria Bay® Down Pillows are guaranteed to be hypoallergenic and free from defects in materials and workmanship for Five (5) years.
Our pillows also come with our "Perfect Fill" service. If, any time within 1 year of your purchase, you decide you'd like more down added, or some taken out, just send your pillow to us and we'll adjust its firmness to your satisfaction. Please see our down pillow Perfect Fill Service for complete details.
We ask that all down bedding returned for service be in a clean sanitary condition.
Plumeria Bay® Down Alternative Comforters are guaranteed to be free from defects in workmanship and materials for a period of five (5) years from the date of purchase.
Plumeria Bay® Feather beds are guaranteed to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase.
Plumeria Bay® Eiderdown Duvets - 20 year warranty. Eiderdown Pillows - 5 year warranty. Please click
here for the complete eiderdown warranty.
Proper care, including the use of a duvet cover at all times with your comforter, a pillow protector with your pillow, or a featherbed protector with your featherbed, as the case may be, is required to maintain your warranty.
Should warranty service on your comforter, pillow or featherbed be required, we will repair or replace at our discretion. Labels must NOT be removed. Proof of purchase is required to validate warranty.
This warranty does not cover: Damage resulting from abuse or improper care, or normal wear & tear.
This warranty is given in lieu of all other warranties, express or implied and is subject to change at any time without prior notification.
This Warranty is Effective for Down Comforters, Pillows and Featherbeds purchased after February, 2013.
For purchases prior to March 1st, 2013 please click here for your warranty information.
If you do find it necessary to return your item for warranty service, kindly email us or call us @ 1-877-722-9266 so that we can provide shipping instructions and a Return Authorization number (required for all warranty service).