How To Care For Your Plumeria Bay® Down Pillow


Daily Care

Fluff your pillow daily. It's as easy as it sounds; simply give your pillow a few good shakes from end to end and side to side.


Use a pillow protector and wash it frequently (once a week is a good rule of thumb). This will help keep body oils, perspiration and other soils away from the goose down, which will help to extend the useful life of your pillow.


Down pillows like to be dry. They favor low humidity, so if you live in a very humid region and have an air conditioner, your pillows will thank you for using it.


If you find that your pillow is losing its firmness and resilience, give it a spin in the dryer, at low heat for 20 to 30 minutes or so, or simply put it outside on a nice dry (low humidity) & sunny day. If this does not revive your pillow, it likely needs a bath.


Please note: When drying your down pillow(s) it is important to not over dry them.  Over-drying your down pillow can cause the down clusters to get brittle and/or burnt. If this happens, the down clusters can become brittle and break into small pieces, losing the ability to loft.


Our Perfect Fill™ Service


With our Perfect Fill™ service you can have us adjust the firmness of your Plumeria Bay Cascade Made™ pillow, by adding down to make it firmer, or removing down to make it softer. This service is available during the 1st year of ownership.


It is important to note that our Perfect Fill™ service is not meant to correct a pillow that has softened due to getting soiled.  Proper care, as outlined on this page, will help to prevent and/or correct any issues caused by a dirty pillow.


How Long Should Your Down Pillow Last?


The useful life of your down pillow can vary greatly, depending on how clean and dry it is kept and how roughly or gently it is used. As the down in your pillow ages, it will naturally get softer.  At some point, washing and drying will not help to revive your pillow to it's original loft and resilience.  The amount of time that this takes can vary greatly from person to person.  


For a pillow that is kept clean and dry, a life expectancy of  5 years or longer is a good benchmark.  If you find your aging pillow is no longer comfortable, even after a good cleaning, it is likely time to consider buying a new one. 



How To Wash Down Pillows

Plumeria Bay® Cascade Made™ goose down pillows are machine washable.


Down pillows should be washed only when necessary. Once or twice a year is a good rule of thumb.


Dry Cleaning is not recommended. 


Make sure your washing machine and dryer is large enough for your pillow(s) to move freely. Using a machine that is too small can cause damage to your pillow or to your washer or dryer.


When it is time to launder your down pillows you can do it yourself following the instructions below. If you choose to use a professional laundry service, we suggest that you use a professional cleaner who is experienced in laundering quality down items.


  • Before washing, make sure that the fabric is not too old or deteriorated from body oils, or weakened from age.
  • Use a large front loading (no agitators) commercial style washer.
  • Make sure the pillow has plenty of water & room to "swim".
  • Use warm water and a gentle non-bleach detergent. We recommend a cleanser that is specially formulated to clean down, such as or Le Blanc Downwash or Tide PureClean Liquid (unscented). Please do NOT use Woolite® - this will remove the natural oils from your down, which will make the down clusters brittle and easy to break.
  • Do NOT use bleach.  This will also cause the down clusters to become brittle and break into small pieces.

When the wash cycle is complete, wash the pillow(s) again with no soap.  This 2nd cycle with no soap will help assure that all soap residue is rinsed from the down clusters.


After washing, while the down is wet, you may notice a somewhat pungent odor. This odor is natural with all down products, and will disappear when the goose down is completely dry.


How To Dry Down Pillows

Be certain to dry your pillow(s) very thoroughly so they don't mold or mildew.

  • It will take about 2-3 hours (or longer) to completely dry a standard size pillow at low heat.
  • Use a large dryer on low heat. Do not use high heat! It is important that your pillows have room to toss and fluff as they dry.
  • Commercial dryers can get very hot. If you are not careful, you might burn the fabric of your down pillow(s), or even the down clusters. Nothing (well, almost nothing) is worse than burnt brittle down clusters.
  • Check the pillows every 20 minutes or so when drying and check for overheating.
  • Pull the wet clusters apart when you check the pillow. This will help them dry.
  • Do not mistake a warm pillow for a dry pillow.
  • Did we mention? Make sure your pillows are dry.

There. You're done. Time to take a nap with your fresh clean down pillow! :)


Storing Your Down Pillows

The cotton bags our pillows come in are breathable and are perfect for storing them in! However, even something as simple as a pillow case would also work to keep your pillow clean and dust free.  Do make sure your pillows are kept in a dry place when storing.


Mold and mildew can ruin goose down, so make sure your items are completely dry before storing (in the Cotton storage bag your Pillow came in). If you do not have your storage bag, a cotton pillow case will work fine. Do not store your down pillow in plastic.



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