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Plumeria Bay® Satisfaction Guarantee & Terms of Sale


Expected Shipping Time For Down Bedding

Cascade Made™ Down Comforters and Pillows:  Made here in our Washington State shop, we strive to have your Cascade Made™ comforters and pillows made and shipped within 1 to 5 business days.


We will always let you know if your order is not expected to ship within the expected time frame.


Returns Policy

If you are not completely satisfied with the quality of materials and craftsmanship of your Plumeria Bay® comforter or pillow (except for "custom" items noted below), simply return it in its original unused condition with all labels intact and in the original packaging, within 30 days of receipt, and we will issue a full refund (less any shipping that was charged), promptly upon our receipt and inspection.


This is in addition to our warranty against defects in materials and/or workmanship, and our Perfect Fill™ service for down pillows.


Sferra Bed Linens and blankets may be returned within 30 days of receipt.  Items must be in original packaging, factory folded, in new unused condition.  For complete details and expected shipping times, please see our Bed Linen Terms of Sale.


These Items Are Considered "Custom" May Not Be Returned (except for manufacturing defects):

  • Schlossberg of Switzerland Bed Linens
  • St. Geneve Bed Linens
  • Custom Size Comforters (including our "German Size" down comforters) and Custom Filled Comforters.
  • Custom Filled Pillows, including pillows that have been adjusted with our Perfect Fill service.
  • Eiderdown Comforters & Pillows


How To Initiate A Return

Should you find it necessary to return your item for a refund, exchange or warranty service please call us @ 1-877-722-9266 or email us. We'll give you shipping instructions and a RA (Return Authorization) number for your return.  Please note that you are responsible for return shipping cost, except as noted below.  Returns without a RA will not be accepted.


If you are returning or exchanging an item due to our error, or a defect in materials or workmanship, within the 30 day return period, we will arrange to have the item shipped back to us at our expense.  Upon inspection we will promptly exchange the item, or issue a full refund (less any shipping that was charged) or, if you prefer, a store credit.


Featherbeds: If a Featherbed is returned, the refund will be less our original cost to ship, plus a 10% handling charge due to their size and our cost to handle, in addition to any fees charged if our inspection determines that the featherbed has been used.


Returns That Have Been Used

If our inspection determines that a returned item has been used, you may be charged a fee of up to 60% of the purchase price, plus our original cost of shipping.   Signs of use shall include, but are not limited to: Soiling, human or pet hairs or other fibers clinging to the fabric, odors from perfumes, etc.


Returned orders that were shipped via Expedited Service, and International Orders, will be refunded less our cost to ship.


Please note: When placing your order with Plumeria Bay®, you will be asked to acknowledge that you've read, and agree to, our Terms of Sale. That's what this is.


“My grandmother... simply loves her Plumeria Bay pillows.”
“In a heartbeat, I would and will order again !!!!”
“It doesn't get better than this”
“....a very high-quality product that lives up to its description...”
“The very best I've encountered...”
“ is a gross understatement to say that we love it.”
“The comforter is absolutely perfect in every way!”
“The featherbed is fabulous.”
“Great Value, Great Quality”
“Great customer service and an amazing product. We will be return customers.”
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