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Plumeria Bay® Satisfaction Guarantee & Terms of Sale

Expected Shipping Time Frame For Down Bedding

Cascade Made™ Down Comforter and Pillows:  We strive to have your Cascade Made™ comforters and pillows made and shipped within 2 to 5 business days.  It may take a bit longer if we are very busy.  We will always let you know if your order is not expected to ship within the expected time frame.

 

Canadian Made down comforters, pillows & featherbeds:  We do our best to ship your item(s) within 1 to 2 weeks, unless otherwise noted. We will always let you know if your order is not expected to ship within the expected time frame.

 

Holiday Shipping:  Please see our Shipping Information page for detailed information about our Holiday Shipping schedule.

 

Returns Policy

If you are not completely satisfied with the quality of materials and craftsmanship of your Plumeria Bay® comforter or pillow, simply return it in its original unused condition, within 30 days from the date of receipt, and we will issue a full refund, or if you prefer, a store credit, promptly upon our receipt and inspection.

 

This is in addition to our warranty against defects in materials and/or workmanship.

 

Sferra Bed Linens and blankets may be returned within 30 days of receipt.  Items must be in original packaging, in new unused condition.  For complete details and expected shipping times, please see our Bed Linen Terms of Sale.

 

These Items May Not Be Returned:

  • Schlossberg of Switzerland Bed Linens
  • St. Geneve Bed Linens
  • Custom Size and/or Custom Filled Comforters & Pillows.
  • Eiderdown Comforters & Pillows

 

How To Initiate A Return

Should you find it necessary to return your item for a refund, exchange or warranty service please call us @ 1-877-722-9266 or email us. We'll give you shipping instructions and a RA (Return Authorization) number for your return.  Returns without a RA will not be accepted.

 

If you are returning or exchanging an item due to our error, or a defect in materials or workmanship, within the 30 day return period, we will arrange to have the item shipped back to us at our expense.  Upon inspection we will promptly exchange the item, or issue a full refund or, if you prefer, a store credit.

 

Featherbeds: If a Featherbed is returned, the refund will be less our original cost to ship, plus a 10% handling charge due to their size and our cost to handle, in addition to any fees charged if our inspection determines that the featherbed has been used.

 

Returns That Have Been Used

If our inspection determines that a returned item has been used, you may be charged a fee of up to 60% of the purchase price, plus our original cost of shipping.   Signs of use shall include, but are not limited to: Obvious soiling, human or pet hairs or other fibers clinging to the fabric, odors from perfumes, etc.

 

Returned orders that were shipped via Expedited Service, and International Orders, will be refunded less our cost to ship.

 

Please note: When placing your order with Plumeria Bay®, you will be asked to acknowledge that you've read, and agree to, our Terms of Sale. That's what this is.

 

“....a very high-quality product that lives up to its description...”
“My grandmother... simply loves her Plumeria Bay pillows.”
“It doesn't get better than this”
“Great customer service and an amazing product. We will be return customers.”
“The featherbed is fabulous.”
“In a heartbeat, I would and will order again !!!!”
“...it is a gross understatement to say that we love it.”
“I'm not usually one to gush over a product, but...”
“The comforter is absolutely perfect in every way!”
“Expensive? Yes. Worth it? Absolutely.”
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