Frequently Asked Questions

  1. Who Do I Contact If I Have a Problem or Need Help?
  2. How do I Choose a Comforter?
  3. How Are Your Down Comforters & Pillows Made? Do You Make Custom Down Comforters?
  4. Why Don't You Offer 1000 Thread Count Comforters?
  5. What is the Difference Between Cotton Percale and Cotton Sateen?
  6. What is the Difference Between a Duvet and a Duvet Cover?
  7. How Do I Clean My Down Comforter?
  8. Are Your Comforters Guaranteed?
  9. What is "Fill Power"?
  10. Why Don't You Offer Crib Sized Comforters or Featherbeds?
  11. How is Your Down Cleaned?
  12. Is Your Down Hypo Allergenic?
  13. My Down Smells, What Do I Do?
  14. What Kind of Down Do You Use?
  15. What is a "Baffled Box" Comforter?
  16. How Do I Choose A Pillow?
  17. Can I Wash My Down Pillows?
  18. How Long Do Down Pillows Last?
  19. What is Fabric Pilling?
  20. What's The Difference Between a King and a California King Size Bed?
  21. How Do I Place an Order?
  22. Do You Charge Sales Tax?

Answers…

  1. Who Do I Contact If I Have a Problem or Need Help?

    Plumeria Bay, Inc., is owned and operated by Stephen Clay. You can contact Stephen with any questions, comments or concerns by phone, Monday through Friday, 8am to 4pm Pacific Standard Time, Toll Free 1 877-722-9266, or anytime via email: Email Steve

  2. How do I Choose a Comforter?

    strong>Most people choose their down comforter based on size and the required warmth level. Budget is often a consideration as well. Our down comforter shopping guide
    provides an overview of our comforter line-up as well as general information and tips on what to look for in a quality down comforter no matter who you purchase from. Please see the following guides for more help:

    Comforter Size Guide

    Comforter Warmth Guide

    Down Comforter Shopping Guide

     

  3. How Are Your Down Comforters & Pillows Made? Do You Make Custom Down Comforters?

    Our Cascade Made™ down comforters and down pillows are made in our shop here in the heart of the Cascade Mountains, in Birdsview WA.  Our down proof comforter and pillow shells are milled and sewn in Germany, then filled to your preference and finished to order.  Our Cascade Made™ down comforters & pillows usually ship within 2 to 5 business days.

    Our Canadian made down comforters and pillows are made to order just across the border from us, in British Columbia, Canada.  Our Canadian made down comforters & pillows usually ship within 1 to 2 weeks.

    Cascade Made™ or Canadian made; we use only the finest down proof fabrics, sealed baffled box construction and select white goose down. Please see the following for more information:

    Baffled Box Construction

    About Our Goose Down

    Comforter Specifications

    Our Down Pillow Fabrics

    Custom Down Comforters & Pillows

     

  4. Why Don't You Offer 1000 Thread Count Comforters?

    It is a mistake to rely on thread count as an indicator of the quality of a fabric. This is true with bed linens, and especially true with down proof fabrics. What is most important, when it comes to a down proof fabric, is the type and size of yarn and the density with which it is woven (this is a different issue than thread count) and the specialized finishing techniques needed to insure the fabric's down proof qualities.

     

    Our down-proof fabrics are some of the finest available anywhere, at any price. These fabrics offer the ideal combination of down proof qualities, strength, durability, light weight and a fine hand. They combine the appropriate size yarn necessary to provide durability over years of use with a dense weave.

     

    How high is too high? In order to weave more threads per inch, each yarn has to have a smaller diameter, often resulting in a cloth that is too fine and delicate for holding down. Indeed, extremely high thread count fabrics in a down comforter can be prone to leakage, and may not be able to retain the stitching over the many years of use that a comforter will experience. We would have to look very carefully at any "down proof" cotton fabric that purported a thread count above 490 or so.

     

    Fine linens with high thread counts can be wonderful.  We love to sleep on them, but for a quality down comforter, it's best to use a fabric especially woven and calendared, by a mill that is very experienced in these highly specialized techniques.

     

  5. What is the Difference Between Cotton Percale and Cotton Sateen?

    The terms Percale and Sateen describe the weave that is used to make each type of fabric. Cotton Percale typically has a "crisp" hand and is lighter in weight, cotton Sateen typically has a luxurious drape and is heavier in weight.

    About Cotton Percale and Sateen

     

  6. What is the Difference Between a Duvet and a Duvet Cover?

    The term "Duvet" comes from the "old French" word for feathers. It is used to describe a comforter filled with down, ie; a down comforter. A duvet cover is the (often) decorative cover used to cover and protect the duvet. That's it in a nutshell, but if you'd like to learn even more:

    What is a Duvet?

    How to Use a Duvet Cover.

     

  7. How Do I Clean My Down Comforter?

    Our down comforters are machine washable. Keep in mind that a properly covered down comforter will usually only need to be washed once every five years or so, if at all, (barring the unfortunate "accident").

    If you do find it necessary to clean your down comforter, We recommend using a professional cleaner, experienced with down bedding, who will launder (not dry clean) and thoroughly dry your comforter.  We do not recommend that you dry clean your comforter, unless it is Silk Covered.

    Down Comforter Care and Washing Guide

    If you wish to have your comforter professionally laundered and do not have a cleaner locally that is experienced with quality down bedding, we suggest Blanc Plume.

     

  8. Are Your Comforters Guaranteed?

    Absolutely. Our Cascade Made™ goose down comforters have a Limited Lifetime Warranty.  Our Canadian made goose down comforters come with a 20 year warranty.

    All of our down comforters have a 30 day satisfaction guarantee.

    Our Warranty

    Our Satisfaction Guarantee

     

  9. What is "Fill Power"?

    Fill power refers to the amount of cubic space that one ounce of down will fill under laboratory testing conditions. For example; one ounce of 650 down will fill 650 cubic inches of space. One ounce of 750 down will fill 750 cubic inches, and so on.

     

    Fill power is also an indicator of the quality of down. For example, 650 fill may contain more "broken" down clusters and a higher trace of feather when compared to a higher fill power; ie: 800 or 850 for example.

    A higher fill power rating means that your comforter will be fluffier and warmer than a comforter with the same weight of lesser quality down. In other words, an 800 fill power duvet will be fuller and warmer, ounce for ounce, compared to a 700 fill power (for example) of the same weight.

    About Fill Power, Goose Down and Feathers

     

  10. Why Don't You Offer Crib Sized Comforters or Featherbeds?

    We do not recommend the use of down or feather filled bedding with infants and we ask that you never leave your infant unattended on your down comforter or featherbed.

    Down is very warm, and infants do not regulate their internal body temperature the way adults do.  Since overheating is one suspected cause of SIDS (Sudden Infant Death Syndrome), using a down comforter with an infant may add to this risk.

    Additionally, if the fabric should tear open, the infant could inhale the down clusters and choke. It is also possible for a down comforter to cover an infants nose and mouth, blocking the airways.

    SIDS & Down Bedding

     

  11. How is Your Down Cleaned?

    Our Cascade Made™ Hungarian white goose down and the Canadian Hutterite and Polish white goose down used in our Canadian made comforters our is cleaned and sanitized to the highest standards, far exceeding all Canadian and United States government standards of purity and cleanliness, with world class standards for turbidity between 900 and 1000 & and oxygen at 4 or less. More about how our down is cleaned

     

  12. Is Your Down Hypo Allergenic?

    Yes. The goose down used in our Cascade Made™ and Canadian made down comforters and pillows is cleaned well beyond the standards that are required for it to be considered hypo-allergenic.

     

  13. My Down Smells, What Do I Do?

    This is usually a question that we get from people that have purchased a down comforter or pillow elsewhere. Very rarely though, a Plumeria Bay® customer may initially notice a slight odor associated with their pillow or comforter.

    Goose down is a natural product, like wool. While most people will not notice any odor associated with clean goose down, those with a very highly developed sense of smell may notice a slight odor, with even the cleanest goose down. This sometimes faint odor should in no way be unpleasant or offensive, when the goose down is dry.

    However, like wool, down may also develop an unpleasant odor if it gets damp or wet. For instance, sometimes during shipping your pillow or comforter may be exposed to extreme humidity (if left in a cold damp warehouse during a hurricane, for example) while in transit. This could cause an unpleasant odor to develop. If this happens, we recommend that you immediately dry your item and allow it to "air" for a day or two. If this does not solve the problem just send it back to us for a return or exchange

     

  14. What Kind of Down Do You Use?

    Our Cascade Made™ down comforters and pillows are filled with RDS (Responsible Down Standard) Certified Hungarian White Goose Down, in 700, 800 & 900 fill power.

    Our Canadian made down comforters & pillows are available in a 850 fill power Canadian white goose down, and an especially mature and dense 800 fill power Polish white goose down. And the very finest in Eiderdown.

    Our Canadian made down/feather blend featherbeds are filled with white or gray goose or duck feathers blended with white or gray goose or duck down (depending on the specifications of the particular item) that can come from Europe, Canada and Asia. We never use "crushed" feathers in our down/feather blend featherbeds.

    All of our goose down, duck down, goose feathers and duck feathers, regardless of origin, is cleaned and sanitized to the highest standards and is considered to be hypoallergenic.

    About the Responsible Down Standard

    More about Plumeria Bay® goose down

    About Eiderdown

     

  15. What is a "Baffled Box" Comforter?

    A "baffle" (in a down comforter) is an internal fabric wall that separates the top and bottom layers of fabric in a down comforter. While adding loft to the duvet, these internal walls also add strength; allowing the duvet to "give", reducing stress on the fabric and stitching when you toss and turn at night.

    Among the styles of construction used today: Sewn-Through (quilted), Baffled Box/Sewn-Through (an economical hybrid), Tunnel (a European style) and Baffled Box, the Baffled Box comforter is the most popular and in our opinion, the best all-around solution for a nice fluffy look, sleeping comfort and temperature regulation. Our goose down & eiderdown comforters are all made with sealed baffled box construction; and are guaranteed to keep the down from shifting in your down comforter.

    About Our Sealed Baffled Box Construction

     

  16. How Do I Choose A Pillow?

    A comfortable pillow, with the correct firmness, can make a difference in the quality of your sleep. Here are a few guidelines that may be helpful to you when choosing the firmness that is right for you:

    Your sleeping style will determine what firmness you should choose. We recommend a Soft Pillow for stomach sleeping, a Medium Pillow for back sleeping and a Firm Pillow for side sleeping. If you are a petite side sleeper, or if you sleep in all positions, a medium may be a better choice.

    Plumeria Bay@reg; down pillows are completely adjustable, any time within the first year of your purchase. We charge only for any down added and return shipping. Any down removed will be returned to you in a separate cotton storage bag. For more information:

    How To Choose a Down Pillow

    Our Perfect Fill Service

     

  17. Can I Wash My Down Pillows?

    Yes, our down pillows are machine washable. Please see our down pillow care page for washing and care instructions:

    Down Pillow Care and Washing Instructions

     

  18. How Long Do Down Pillows Last?

    Generally speaking, a good quality down pillow will last about 5 years, depending on environmental factors like humidity (down pillows do better in dry environments), how often the pillow is washed (repeated washing can be hard on the down clusters) and how the pillow is used (some people are very gentle, others use their pillows like punching bags).

    Your down pillows will also last longer if you use a pillow protector and wash it (the protector) frequently in Hot water.

    Down Pillow Care

     

  19. What is Fabric Pilling?

    Pilling, in cotton bed linens, is what happens when the cotton fibers break and tangle, resulting in the tiny little fuzzballs or "pills" of fiber that appear to be stuck on the fabric.

    Learn more about pilling and ways to help prevent it

     

  20. What's The Difference Between a King and a California King Size Bed?

    A King (or Eastern King) size bed is a little wider (4") and a little shorter (again, 4") than a California King size bed. See our down comforter size guide for mattress sizes and comforter dimensions:

    Down Comforter and Mattress Size Guide

     

  21. How Do I Place an Order?

    You can place your order anytime online, or if you prefer you can place your order over the phone, Monday through Friday, 8am to 4pm (1-877-722-9266).

    Security Matters

     

  22. Do You Charge Sales Tax?

    For orders shipped to Washington State, we charge 7% sales tax. For orders shipped outside of Washing State there is no Sales Tax. Please see our Sales Tax information page for more details:

    Sales Tax Information

     

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